Privacy Policy
Last updated: September 2026
This policy explains what information Albicollis collects, how we use it, and the choices you have. It applies to our marketing website (albicollis.com), our web application, and the voice AI service we provide to our business customers.
1. Information We Collect
Information you provide directly. If you fill out a form on our website, we collect what you enter — for example your name, business email, company, job title, area of interest, and any message you send us. If you create an account or are invited to join a company's workspace, we collect your name and email address, either through Google Sign-In or a one-time email login link.
Information from our voice AI service. When a business customer uses Albicollis to handle phone calls, we process the audio of those calls in real time — using third-party speech recognition and voice synthesis providers — in order to understand what a caller is saying and respond to them. We store a text transcript of each call along with basic details like the date, time, and duration. If a customer has set up caller verification, we may also store information used to confirm a caller's identity, such as an employee ID or name. If a customer connects their own ticketing system to Albicollis, we store the connection credentials they provide, in encrypted form, solely to create and route tickets on their behalf.
Information collected automatically. Our marketing website uses a small amount of anonymous analytics to understand which pages and buttons visitors use. This does not use cookies, does not store your IP address, and does not identify you personally — it only records which button was clicked and when. Our web application uses a single session cookie to keep you signed in; we don't use advertising or cross-site tracking cookies anywhere.
2. How We Use Information
- To operate and improve the Albicollis service, including answering and resolving calls on behalf of our business customers
- To respond to inquiries and requests submitted through our website
- To create and manage accounts, and to send account-related emails such as login links and team invitations
- To understand how our website is used, so we can improve it
3. How We Share Information
We do not sell personal information. We share information only as needed to operate the service:
- Service providers. We use third-party providers for cloud hosting, telephony, speech recognition and voice synthesis, and email delivery (we use Zoho's ZeptoMail to send account and notification emails). These providers only receive the information needed to perform their function.
- Your organization's own systems. If your employer or the business you're calling has connected their own ticketing system to Albicollis, relevant call information is shared with that system as part of the service they've configured.
- Legal requirements. We may disclose information if required by law or to protect the rights, safety, or property of Albicollis or others.
4. Data Retention
We retain call transcripts and account information for as long as needed to provide the service to our business customers, or as otherwise required by contract or law. A customer can request deletion of their data at any time, as described below.
5. Your Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain uses of it. To make a request, contact us at hello@albicollis.com.
6. Cookies
Our web application uses one functional session cookie, required to keep you signed in — it cannot be disabled without also disabling sign-in. Our marketing website does not use cookies.
7. Children's Privacy
Albicollis is a business-to-business service and is not directed at children. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this policy from time to time. If we make material changes, we'll update the date at the top of this page.
9. Contact Us
Questions about this policy or your data can be sent to hello@albicollis.com.